How do you know a company cares about the quality of their work… they stand behind it. We have some of the best warranties and guarantees in the business because we know our people and products are the best in the business. Our technicians are friendly, clean, polite, drug-free and experienced; and our parts/products are state-of-the-art… guaranteed!
- On Time Guarantee – In fact, if our serviceman is even one minute late the repair is on us. Plus, we have convenient appointments time that fit your schedule.
- Property Protection & Client Respect Guarantee – Our installation technicians are the best in skill, attitude and workmanship and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above your service call is free.
- Peace of Mind Total Service Guarantee – Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Permier system or five (5) full years on Deluxe Systems you will not pay for any equipment failure-related service calls (as long as you maintain your system anually in accordance wtih One Hour recommendations). That’s total worry free system performance for the next ten (10) years on an Optimum or Premier and fiv (5) years on a Deluxe System.
- $500 No Frustration Guarantee – If your system breaks down during the first two (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
- Total Comfort Guarantee – We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design specification for a full five (5) years. We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.
- Total Replacement “No Lemon” Guarantee – If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten (10 years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.
- 100% Satisfaction Guarantee – You’re guaranteed that all repairs on your furnace or cooling system are backed by our 100% guarantee. If a repair fails during the current heating or cooling season, we’ll repair it again at no cost to you. Specific repairs are guaranteed for 2 years.